At ShopShaBoom, we want you to love what you ordered — and if something isn't right, we're here to make it right. Please read our policy below, and reach out anytime at support@shopshaboom.com.
Our 30-Day Window
You have 30 days from the date your order is delivered to report a problem and request a refund or replacement. To start, email us at support@shopshaboom.com with your order number and details of the issue.
Refunds & Free Replacements
We'll provide a full refund or a free replacement — with no need to ship anything back — if your item arrives:
- Damaged or defective
- Not as described, or the wrong item
- Missing parts or pieces
To help us resolve it quickly, please include clear photos or a short video of the issue (and of the packaging, for shipping-damage claims) in your email. We'll review it and get you taken care of right away.
Orders That Don't Arrive
If your package doesn't arrive within the estimated delivery window, contact us and we'll investigate with the carrier and issue a refund or replacement where appropriate. Please note: if tracking shows your package was delivered, we may first ask you to check with your household and local carrier.
Change of Mind
Our items ship directly from our global fulfillment partners, so we're unable to accept returns simply for a change of mind, or for an incorrect size or color selected at checkout. Please review your selections and the product details carefully before ordering. If you're ever unhappy, still reach out — we're reasonable, and we'll always do our best to help.
Order Changes & Cancellations
Need to change or cancel an order? Contact us as soon as possible. We can issue a full refund as long as the order hasn't yet been processed or shipped. Once an order has shipped, it's on its way and can no longer be cancelled.
What's Not Covered
We're unable to offer refunds or replacements for: minor cosmetic variations (such as slight color differences between screens and the actual product, small wrinkles, or minor marks that don't affect function); issues reported after the 30-day window; or damage caused by misuse or normal wear.
How Refunds Are Issued
Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Questions?
We're real people and we're always happy to help. Email us anytime at support@shopshaboom.com and we'll get back to you as quickly as we can.